Repair Policy
First Year: $50.00 Breakage Fee, plus shipping cost. Limit to one repair per year. Rods must be returned with all parts in original case and bag. 50% credit on all breakages after the first year. (exceptions can be made and will be heard)
For example, if a rod was purchased for $200.00 and breaks in the second year, you may send that rod back with its case and bag for a 50% or $100.00 credit towards a new model fly rod.
We reserve the right to limit all warranty rights. Rods may be replaced at our discretion. Lead time is 30-45 working days. All prices include a 10% excise tax or a maximum of $10.00 per unit.
Disclaimer: We do not warranty any rod that is used on the Salmon River in Pulaski, NY. Rods used on this fishery are used at their own risk.
Thousands of JP Ross rods have been sold through the years, and we know accidents happen. We want to grow our business. Having satisfied customers is important to us and is a big part of our company growth. Please never assume nothing can be done.
JP ROSS Fly Rods Repair Policy vs. Warranty
We will do what we can so you don't have to buy another rod at retail price. A broken rod for a customer is not the end of the world and it is also a chance for us to take care of the customer. Although we have a policy, every repair has exceptions and we obvously do what we can for long time members of the JP Ross fellowship.
Definition: Unconditional Lifetime Warranty; means that a company will ask no questions and will replace a product for its entire life. This does not imply that there will not be a fee for such service nor does it state that the lifetime of the rod is never ending.
Definition: Limited Warranty; is a warranty that has limitations, such as life of the product, incidentals, or specific period.
Definition: Repair Policy; Is a stated policy of the guidelines that a company will follow for its customers best interests.
You will not be alone. JP ROSS Fly Rods will always do something for you. Because we are a small company and every rod we make is custom crafted, it is hard for us to have a stated warranty. It is very time consuming for us to repair a broken rod since so much of what we do is custom.
At JP Ross Rods, we will clearly state that we will stand up for our customer and our product. This means that at no time will we tell our customer that they have to buy another fly rod at retail price and there is noting we can do for them. We can do something for them, and we will. We will always do one of the following, offer a new one at a discount, offer a credit for the broken one to be applied to a new purchase, repair the old rod for a fee, or in some cases, repair or replace the rod at our discretion at no charge. Below you will find warranty and repair policy's for other upstanding fly rod companies in the market that like us, build their rods in the United States. Please review their policies as well for further understanding of what is usual and customary. Below was updated in late 2008.
Winston Repair Policy: Every new Winston, Vapor and Ascent graphite fly rod is covered by our original owner Unconditional Lifetime Guarantee against breakage or manufacturer's defects. This warranty is available only to the original owner of graphite fly rods or blanks purchased from an authorized Winston Dealer. This warranty covers, at Winston's option, the repair of the original rod or replacement of the rod with an equivalent rod only. The warranty is subject to the original owner filling in either the online WARRANTY REGISTRATION CARD, or completing and returning the warranty card within 10 days of purchase. The warranty does not cover lost rods, lost rod sections, intentional breakage, or cosmetic wear or scratches. For any warranty work, the entire rod must be returned to Winston. It should be sent in its rod tube and properly packaged. Repair materials and color may vary from those used on the original rod. The rod owner is responsible for the cost of sending in the rod to be repaired or replaced (you should insure the rod), and a return packaging, shipping, handling and insurance charge of $50 will be applied to all warranty claims. The rod owner agrees that Winston assumes no associated or ancillary liability due to use of the rod, including consequential or incidental damages. This guarantee gives you specific, limited legal rights. You may have additional rights under applicable state law.
The Sage Lifetime Warranty: Every new Sage rod, blank, 3000 & 2500 series reel is covered by our lifetime, original owner warranty. This warranty is limited to repair and replacement of the rod, blank or reel and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod, or damage during the assembly of a blank into a finished rod. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Sage reserves the right to determine whether to repair or replace any Sage Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colors and components may vary between original and replacement parts.The lifetime, original owner warranty applies to rods with a serial # beginning with the letter "M" and higher. Rods with serial #'s beginning with the letters "A - L" (generally manufactured prior to 1995); have an original owner lifetime guarantee against any defect in materials or workmanship. Any of these series of rods that fail due to misuse, negligence or normal wear-and-tear will be repaired or replaced at a reasonable cost. The serial # may be found on the rod directly opposite the Sage logo.For all return shipments within the U.S., the original owner will be responsible for a $50 fee for each repaired item to cover return shipping, insurance and processing. International customers will be charged actual shipping and insurance costs, and will be responsible for all related customs and duty charges.
G.Loomis Limited Lifetime Warranty G.Loomis rods, custom rod blanks and Syncrotech fly reels are covered by a limited warranty against defects in workmanship and materials for the lifetime of the original owner. GL pushpoles, Venture (Adventure) fly reels, Premier Rods (PMR) and GL fly rod outfits are covered against defects in workmanship and materials for a period of one year from the date of purchase. Sales receipt or proof of purchase required. G.Loomis will, at the company's discretion, either repair or replace the product at no charge. Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired or replaced for a specific fee. A full estimate will be provided for your approval before any repair work is initiated .Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from our current product line.In no event shall G.Loomis, Inc. be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law.
